What our Customers say...

Testimonials

Martin's team did a great job, was on time, and he kept me updated the whole time.

We appreciate the time and efforts of your whole crew.

You guys did great, all 10's! We were very impressed.

My crew was very skilled at what they do! Kevin, especially! Although this job was costly, the job was well done. 

Quick, efficient service. The people who come out are empathetic, kind, and respectful. They work quickly to keep your problem from getting bigger and play a huge role on repairs getting done ASAP. They have come to our rescue twice now, and worked wonders with our insurance company.

We received our bill and paid right away, had NO issues with this company! We have used your services several times, and won't hesitate to do it again. 

They were helpful and their work was very much appreciated. We felt the roof was handled as best as possible, and we were grateful for the help!!

Ernie and his crew were PERFECT.

These guys were incredible! Great and professional!

On behalf of Cancer Resource Center of Mendocino County, Fort Bragg Food Bank, and Mendocino Coast Children's Fund, CMAR, would like to express our heartfelt thank you for your donation to the success of the CMAR annual installation fundraiser event in Mendocino. We are grateful for your support, and look forward to working with you next year!

Coastal Mendocino Association of REALTORS would like to express our sincere appreciation to our, our Business Affiliate. Your participation and service is extremely valuable to our community and Real Estate customers!

On behalf of the Mendocino County Fair and Apple Show Board of Directors, please accept our sincere gratitude for your sponsorship. The fair represents a composite of hard work by staff, volunteers, community members, and folks such as you to make it a success.

The 2016 Ukiah High School Senior SCRAM Committee would like to extend its sincere gratitude to you for helping to give our graduating seniors a safe, memorable night-marking an important milestone in their lives.

The members of the Cloverdale Volunteer Firefighters Association gratefully acknowledge your recent contribution and THANK YOU for your continued support. Thank you for helping us serve our community with pride!

Our office really got a nice makeover, and we know who to contact if we need help in the future. 

ALL 10's!

You folks did a fine job at my home. Thank you so much. My daughter in law kept me informed on the progress, and she was very happy with the results!

I have no recommendations-they were awesome!! I also really appreciate their guidance with insurance procedures and questions. 

This is our 2nd encounter with SERVPRO. Although our insurance company recommended another restoration service, we said we WANTED YOU!

All 10 Score to SERVPRO!

I appreciated the level of professionalism that I experienced with SERVPRO. They were knowledgeable and informative and kept me informed during the entire process.

I don't have any recommendations. The entire crew from initial contact to SERVPRO corporate to local office staff and field techs, they all helped to ease the stress of loss by their care and professional attitude. Thank you!

Justin was exceptional at taking my calls and following up when necessary. I give SERVPRO a score of 10/10 for this exceptional work. 

The service was wonderful, thank you!

All 10's for SERVPRO!

Alvin and his crew were very professional and courteous, and explained all the procedures. 

My wife and I were incredibly impressed with SERVPRO and how quickly they were able to help us during this year's winter storm. Our small hobby shop flooded from a roof leak, and Alvin was really on top of things!! We signed paperwork and got things going. We've never had such a polite service company, and are very delighted to have had the opportunity to work with SERVPRO.

There is no apparent improvement needed-great service-felt very confident they knew what to do. We appreciate the service tremendously. 

Thank you, everyone was incredibly helpful and courteous of us and our property. I will definitely recommend you to others. 

These poor guys had to drive so far, the only thing we would recommend is to put them up in a hotel. Otherwise, they did great work. They are awesome, thank you. 

I don't have any recommendations, I appreciated their interest and concerns in my situation. 

I was pleased with the entire process performed by SERVPRO. You already are at the top of performance.

Keep doing exactly as you are!! I am shocked at the professionalism, follow through and quality of work. These men were the BEST even after the job was completed. Martin called and made sure everything was being handled. 

They also had clean uniforms and presented well, a fantastic representation for your company. Thank you!

I already have recommended your company to my family and friends. Not everything was put back exactly in the cupboards but that's the way men are (we totally get it!). We couldn't believe how fast the work was done, we were very very happy!

Michael was very thorough and helpful. He took the time to explain everything and coordinate all the necessary paperwork. 

Rebuilding my home after the Valley Fire has been stressful, and I'm very glad our neighborhood clean up company has been on top of our insurance company to make sure our home was put back together in a timely fashion. 

All the workers were efficient and their attitude was GREAT!

They always called for the time they would be here and were always on time! I really appreciated the prompt service, especially for an older gal like myself. 

The service was excellent, I can't imagine what would be better. The office staff was courteous and helpful, and I would definitely use your company again for future restoration needs-although, this one seems to be enough for life! You really went all the way, we really truly appreciate you. 

We have no recommendations-the service was perfect. Phone calls were made to let me know when they were coming, the whole procedure was explained. I was continually updated every day, the crew was very polite and unobtrusive. all garbage was removed daily. 

A word about Kevin, the supervisor for my job. He was, above all, very professional. He was very forthcoming about the daily drying numbers and progress. He was very conscientious about phoning me, keeping the place clean, asking if I needed anything. I was also impressed with the way he worked with the crew. He was clearly in charge, but very respectful, which I am sure they must appreciate. I have been recommending SERVPRO to anyone who will listed. Thank you for making what could have been an extremely stressful situation into one in which I felt everything was under control and that I didn't need to worry.

Lastly, JUSTIN! He was such a great help and support, especially at the beginning. He was also instrumental in getting after my insurance company when it took them several days to confirm my coverage.

ALL 10's!

Kevin and the crew with extremely helpful in this process. All were very professional. Kevin updated me at least once a day on the progress being made. Very refreshing to work with a group of guys that take pride in their jobs. Well done!

You have all returned my calls promptly and generally shown the integrity I expect from a company with a high quality of customer service, which I define as "you do what you say you will do, when you said you would do it." I was especially happy that Rocky checked in with a phone call every morning after he had been by the place. Thanks again!

I can't say enough good about the company and personnel. I would highly recommend them.

Very professional and always seemed concerned about my safety and well being during the whole process. Very helpful workers.

Excellent service all around!

The process was well explained to me and the quickness that was provided I'm sure minimized the overall damage. Keep up the good work.

Very professional, courteous, and thorough – most impressive ever!

We couldn’t ask for a better crew. They were all respectful of our home and our confusion and helpful in every way.

Great work! Thank you. My tenants and I felt we were in the hands of real pros.

Exceeded my Expectations – especially the communications and support. The crew work very hard and long hours.

The team supervisor Kevin and his work team were very good. Kevin is a personable man and was always helpful, honest, and attentive to detail.

I appreciated the updates by phone on every step of the process. I was not on site while SERVPRO conducted their evaluation and performed duties to put our house back to a condition where it could be repaired, but neighbors and friends told me about the good job.

Mr. Martin was very knowledgeable and professional. Outstanding in all of his explanations.

I was pleased with the entire process performed by SERVPRO. You already are at the top of performance.

Martin and his crew were exceptional!

I would not hesitate to use their services again. SERVPRO personnel were concerned with our safety and well being. They were prompt, polite, and caring.

I feel Martin went above and beyond the call of duty.

Very nice, polite workers! Also, very fast and efficient.

Could not be improved! 10/10

We had fire damage happen one weekend, and didn't have to wait until Monday to get help. Our local fire department told us about SERVPRO helping families during the Valley Fire, so we knew we could depend on the company to get our family back up and running. Our claims representative was also really happy with Alvin's paperwork, and aggressive cleaning process. Homeowners insurance really paid off!!

Our insurance adjuster told us about SERVPRO in our area, and that they had helped a lot of homeowners with recent Valley Fire losses. We could not be more happy with their generosity and professionalism, and hard work.

The water damage from recent storms during our roof repair caused some mold damage in our bathroom and closet. We were glad to have SERVPRO involved, and they also helped my stepson last year when he had water damage in the garage. We are grateful to have Doug and his team on our side, as well as help with the insurance paperwork.

Thank you, thank you, THANK YOU. Being disabled and trying to deal with all the issues on my property did NOT sound like fun. I appreciate the extra care the techs gave to every part of this project. Thank you AGAIN!!!

This is the first time I have worked with a company like SERVPRO. The individuals sent by the company seemed to know what had to be done and worked very well as a team to get my house ready for the contractors. I feel this SERVPRO team enjoyed their work. I feel blessed to have their services at a very low period of time in my wife’s lives and mine. We thank each of them.

Beautiful turnout of our new home! We wouldn't want to work with anyone else. Much thanks to Kevin and his team.

On behalf of the Habematolel Pomo of Upper Lake, we would like to thank you all for the support and efforts put forth by SERVPRO during our unfortunate experience of an office fire back in June 2016. We appreciate all your assistance in getting our facility in working order. We look forward to continuing business with you; keep up the good work. 

Thanks to the cleanup crew for cleaning up a great big mess our former tenant left. We weren't able to be in town as often as we would've preferred, but Martin kept in touch with us, as well as the office staff. THANK YOU

We are really pleased with the quick but steadfast work these crews provided, in about half the time it would have taken us to even attempt to do it all ourselves. 

 On July 13th, 2016, we found that our new HVAC system had been leaking inside the house. I contacted Marcus, as he is our Marketing Representative for the company I own. I was not sure how to proceed and he suggested that SERVPRO come out to assess any damage. Within an hour, he and Martin were at our house and it was determined we did have water damage. After discussing it with my husband, we decided we needed help and a crew was dispatched the next day.

The crew got right to work and removed the damaged portions of the floors and walls and the fans and dehumidifier were hooked up and running. From start to finish, the process went smoothly.
I must tell (Doug) how refreshing it was to work with your employees, They are all very professional and courteous people. Special thanks to Marcus, Martin, Chris and the rest of the crew. (Doug) should be very proud of the way they handled themselves. I will definitely be recommending SERVPRO to any of my clients, if the need should arise.

Thanks to the cleanup crew for cleaning up a great big mess our former tenant left. We weren't able to be in town as often as we would've preferred, but Martin kept in touch with us, as well as the office staff. THANK YOU

Thank you to this company for the sacrifices of coming out in the middle of the night, we can't say enough wonderful things about SERVPRO.

These guys really are like the superheroes on TV, we had no idea how serious our piping issues was until we saw a bunch of water on the floor. This small shop wouldn't have survived if we hadn't gotten these wonderful workers when we did. 

The only thing we recommend for this company is bigger trucks. Otherwise, great service!! Thank you!!

We hadn't heard about SERVPRO until the Valley Fire, and were really impressed with the work they did as well as their outreach to the community. Very good people!

We were very unhappy with our first round of service with a different company, and had the pleasure of working with a unique, well-kept group! SERVPRO comes highly recommended from us, we wouldn't change a thing about our experience with them. 

We want to thank you for all the time you put into doing an excellent job with the flood recovery services for the Adventist Christian School of Willits. On behalf of the School and Church Boards, please accept our sincere appreciation for your work, materials and services provided.

My name is Terry, and we received help on a job at Clearlake Creativity School, just want you to know that you have a great bunch of people to work with and an amazing company. We hope to work more with you guys in the future. I definitely would recommend your company to anyone, thank you!

We have been absolutely blown away at what SERVPRO was able to accomplish for us after this second devastating fire hit our community. They really are Heroes!

We would like to express our sincere appreciation to SERVPRO. The work and service was extremely valuable to us. We were overwhelmed with the loss in our home, and then overwhelmed by the kindness and generosity of your company. 

We didn't have a plan, we didn't know what to do, and our technicians from SERVPRO came in like a SWAT team-dressed and ready to go, pulling out equipment, and although our house had to be reconstructed, the guys got the reconstruction started! Grateful doesn't even begin to describe how we feel toward this amazing company. 

Thank you for being a hole sponsor (3rd year in a row). Your generosity allows us to continue providing services that help people with disabilities meet their full potential as individuals and productive citizens in our community. I thank you for your donation and support.